CX Redefined

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CX Redefined #10
Do you know your promoters?
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Suman Saurabh
CX Redefined #09
A deep dive into NPS and a tweet to reflect on
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Suman Saurabh
2
CX Redefined #08
Measuring Customer Experience, AI transforming CX
 • 
Suman Saurabh
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CX Redefined #05
CX Redefined #09
 • Suman Saurabh
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CX Redefined #07
 • Suman Saurabh
CX Redefined #06
CX Redefined #03
CX Redefined #02
CX Redefined #07
Service Blueprinting, a funny tweet and how to deal with customer anxiety
 • 
Suman Saurabh
CX Redefined #06
NBOs, Onion rings and CX networking online event
CX Redefined #05
The Taj secret to extra-ordinary CX, Designing marketing stories and more..
CX Redefined #04
Transforming and designing contact centres
CX Redefined #03
Building communities, maintaining consistency and more
CX Redefined #02
Great CX, Boosting customer satisfaction and more.
Why Customer Experience is the only thing that matters?
I have worked across multiple verticals in different roles. As I explore more, it gets even more clearer that the only way a business can grow is by…
 • 
Suman Saurabh
CX Redefined
CX Redefined
Holy guide to customer experience. A collection of best articles and insights for customer support, success and field facing teams.
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