CX Redefined
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CX Redefined #10
Do you know your promoters?
Feb 21, 2024
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Suman Saurabh
1
CX Redefined #09
A deep dive into NPS and a tweet to reflect on
Aug 2, 2023
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Suman Saurabh
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2
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CX Redefined #08
Measuring Customer Experience, AI transforming CX
Jul 3, 2023
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Suman Saurabh
2
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CX Redefined #05
May 2, 2023
3
CX Redefined #08
Jul 3, 2023
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Suman Saurabh
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CX Redefined #09
Aug 2, 2023
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Suman Saurabh
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CX Redefined #07
Jun 1, 2023
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Suman Saurabh
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CX Redefined #06
May 15, 2023
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CX Redefined #03
Apr 3, 2023
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CX Redefined #07
Service Blueprinting, a funny tweet and how to deal with customer anxiety
Jun 1, 2023
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Suman Saurabh
1
CX Redefined #06
NBOs, Onion rings and CX networking online event
May 15, 2023
1
CX Redefined #05
The Taj secret to extra-ordinary CX, Designing marketing stories and more..
May 2, 2023
3
CX Redefined #04
Transforming and designing contact centres
Apr 17, 2023
CX Redefined #03
Building communities, maintaining consistency and more
Apr 3, 2023
1
CX Redefined #02
Great CX, Boosting customer satisfaction and more.
Mar 15, 2023
Why Customer Experience is the only thing that matters?
I have worked across multiple verticals in different roles. As I explore more, it gets even more clearer that the only way a business can grow is by…
Mar 10, 2023
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Suman Saurabh
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Holy guide to customer experience. A collection of best articles and insights for customer support, success and field facing teams.
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